Would you like to get personally involved and actively contribute, have an eye for detail, always have an eye on the big picture and identify with a hands-on mentality? Then you are exactly right with us as a clerk (m/f/d) in software support! In the real estate sector, HEICO Property Partners has specialized in commercial real estate in the retail, office and logistics sectors for many years. Our customers confirm us, through their loyalty and constant placing of orders, a very high level of satisfaction. For our growing company, we are looking for software support at our Wiesbaden location and look forward to meeting you.
Advisor (m/f/d) for Software Support in Wiesbaden
Do you want to get actively involved?
Then suit us!
- Supervision of support requests for our real estate software (iX-Haus/ iX-Haus Plus) and our DMS (DocuWare). Knowledge of the respective software is an advantage, but not a must.
- Qualification and analysis of complex issues in virtual environments
- Provision of individual solutions, partly in cooperation with teammates
- Processing of inquiries using remote tools, mail and telephone (no call center work)
- Documentation of the processing steps in the central ticket system
- Coordination and cooperation with the software manufacturer
- Completed training as an IT specialist (m/f/d), IT IT clerk (m/f/d) or similar training, lateral entrants are also welcome
- First experience in customer / IT support
- Good knowledge of Microsoft Windows client and server operating systems
- Good communication skills in German
- Service and customer oriented demeanor
- Perspective of growing in a medium-sized and family-run corporate culture
- A collegial, helpful team with flat hierarchies and short decision-making paths
- Appreciation of your ideas and your commitment
- Flexible work arrangements in a future-oriented and secure workplace
- Permanent employment
- 30 days vacation per year
- Employee benefits with special conditions from well-known manufacturers and brands