Technical tenant support: In many cases, tenant requests for special services such as small repairs, furniture assembly, painting work, replacement of electrical appliances, etc. cannot be carried out by the FM service partner working on site. For example, because human or other resources are not available. Here, our technical tenant support accepts tenant requests, notifies the tenant that the process has been accepted, as well as documentation and verification with regard to responsibilities (property management / facility management / support, implementation and billing if necessary).