Complaint management

Our complaint management is clearly structured and documented so that all incidents can be documented completely and the current status and result of a complaint can always be viewed:

  • receipt
  • Entry in complaint database (ixHaus-Plus)
  • Transfer to complaints processing
  • Implementation, clarification and procurement of the necessary funds, if necessary approval of remedial measures
  • Completion message to the reporter
  • Completion entry in our complaints database